Eli Stern

Hi, I'm Eli Stern, I'm Operations savvy & MTB Cyclist ► My daily routine ► Get up, Be brilliant, Go back to bed, Repeat.

Eli Stern's Bio:

Eli Stern's Experience:

• VP Optitex | Head of ► Global Operations & Services ● Customer Advocacy ● Customer Success at EFI | Optitex

  2016 - Present | Israel / EMEA / Americas / APAC

  Optitex develops and markets a suite of digital software solutions, for the Automotive, Fashion and Apparel industries, from 2D through 3D to cloud/SaaS-based offerings, all geared towards simplifying the design and collaboration covering the entire supply chain. Optitex is a subsidiary of EFI (Nasdaq: EFII), acquired in 2016. ✔ As Optitex Operations Vice President, member of Optitex executive senior leadership team, I lead the global Services 4 segments department and global operations - Pre Sales, Customer Success, Global Support and 3D Animation Studio - Over 50 services experts @ 10 offices globally, responsible for an operational Multi-Million P&L budget (20% YoY growth). ✔ Launched new services and increased the organization’s ability to scale by creating standard repeatable cross segments processes to increase customer satisfaction and revenue as well as reducing services costs. ✔ Created pre-sales, delivery, project management, business consultancy, and ongoing engagement methodologies and apply it to projects with leading enterprise global retailers, brands and vendors, including Asos, Decathlon, Target, Marks & Spencer, Next, Under Armour, Giorgio Armani, Coach Leather, Li & Fung, Perry Ellis, GAP. ✔ Core technologies: CAD, 2D, 3D, animation, rendering, AR, VR, AI, Agile, Cloud, SaaS, Online Collaboration, PLM, ERP, Unity.

• Management Consultant ► Operations ● Professional Services ● Customer Experience at Independent

  2014 - 2017 | Israel

  ✔ Business operations & Professional Services consulting and mentoring to managers and organizations. ✔ Assisting organizations to increase efficiency- Reduce operational expenses by restructuring teams and processes, with alignment to business and growth forecasts. ✔ Maximize revenue results and improve efficiency, by setting tailored processes, organizational changes (OCM), planning and execution tools and KPIs. ✔ Work with companies in the Software, Internet and Medical Devices industries.

• VP Retalix | Head of ► Operations ● Professional Services ● Delivery ● P&L lead at NCR Retail

  2014 - 2016 | Israel

  Retalix offers solutions for point-of-sale (POS), a subsidiary of NCR (Nasdaq: NCR), acquired in 2013. ✔ Retalix BU Vice President of EMEA Operations. Led global services operations & programs delivery P&L run rate budget at over $50M. ✔ Responsible for resource planning, contract negotiations, and managing executive customer relationships. ✔ Led globally spread teams of up to 100 project managers, delivery, DevOps, IT, content, testing, R&D and QA, engaged in all program aspects from discovery through design, development, testing, deployment and overall program management ✔ Core technologies: Agile, Mobile, POS, WMS, SCM, ALM, SaaS, Cloud, Big Data, IoT. 🏆 Key accomplishments ☛ ✔ Orchestrated the Professional Services Delivery group of R10, NCR's top commerce platform for retailers overseeing multiyear and multi-million US$ transformational programs for various of NCR's largest EMEA customers.

• Area Vice President ► Operations ● Programs Delivery ● Professional & Customer Services ● P&L lead P&L lead at Comverse Network Systems

  2008 - 2014 | Israel / EMEA / APAC

  ✔ Lead global services operations & programs delivery P&L run rate budget at over $50M. ✔ Lead services & projects delivery operations teams comprising of up to 150 managers & delivery, support, systems, R&D and QA engineers globally. ✔ Core technologies: Cellular, VoIP, VAS, Video, Voice, Data, OSS, Mobile Internet, Networking, BSS, SaaS, Security, Cloud, Digital, CRM, ERP, Waterfall, M2M, OTT, IoT, Salesforce.com, AWS, Dynamics. 🏆 Key accomplishments ☛ ✔ Dozens of digital & BSS / OSS projects $50K - $40M valued each, successfully implemented in EMEA & APAC (Orange, Teliasonera, MTS, Beeline, Vodafone, China Mobile, Hutch, etc.). ✔ Dozens of support contracts and managed services allocations successfully signed and maintained with highest satisfaction across EMEA, APAC and Middle East, Millions of USD worth.

• Director ► Operations ● PMO ● Project Management ● Supply Chain ● Professional Services Lead at Comverse Network Systems

  2005 - 2008 | Israel

  ► Director of operations. Manager of 20 project managers and delivery & support engineers. ► Responsible for team’s professional guidance, performance, setting KPI and P&L targets ► Responsible for team’s budget control & operational aspects of HW/SW integrated communications projects (Annual P&L budget averaged at $25M). ► Core technologies: Telephony, IP, Messaging, SDP, Call Completion, Video, Voice & Data, OSS, MIH, Value Added Services, Billing, Signaling, SS7, MMS, SMS

• Project Manager ● Technical Account Manager ► Operations ● Projects Delivery ● Customer Support at Comverse Network Systems

  2003 - 2005 | Israel

  ► Managed communication projects for Tier1 operators (Projects annual P&L budget of $10M). ► Core technologies: Legacy systems, Telephony, VoIP, Signaling, SDP, USSD, Video, Voice & Data, OSS, MIG, MDG, MIM, Billing, Signaling, TCP/IP, Windows, Linux, UNIX

• Director ► Head of Marketing ● Products Management Lead at OryanTel

  2001 - 2003 | Israel

  ► Direct manger of 10 engineers. 6 New Mobile and Web products (HW/SW) introductions. ► Negotiated mobile operators' worldwide marketing & sales business partnerships. ► Core technologies: Mobile networks, Location based services, GSM, GPRS, CDMA, XML, HTML, Online & Mobile gaming, Web, B2C, Online & Mobile Commerce, Windows, Linux

• Product Manager ► New Products introduction ● Product Life Cycle Management at SmarTeam, Dassault Systemes

  1999 - 2001 | Israel

  ► Matrix team manager. Managed 5 software based products for the international market. ► Concept through release & sales to “grave” complete product management. ► Core technologies: Data Collaboration, PLM, Data management, Web, Windows, XML, Linux

Eli Stern's Education:

• The University of Manchester

  1998 – 2000
  MBA
  Concentration: Business

• The University of Manchester

  1995 – 1998
  BSc
  Concentration: Marketing & Information Technologies Analysis

• Technion-Machon Technologi Le' Israel

  1985 – 1990
  ASc, Practical Engineer
  Concentration: Bosmat - Electronics & Computers

Eli Stern's Interests & Activities: